Refund policy

 If you are not 100% happy with your online purchase, you can return it to us within 30 days of receipt. We offer free returns to UK customers.

Our free returns policy is only valid for our UK customers only.

We are unable to accept returns or provide a refund for personalised goods unless the product is faulty.

To make your return:

• Package your return, if possible in the original box/envelope.
• Drop us an email and we will send you a return label:  beansontoastshop@gmail.com
  
• Return the item/s to the address detailed below.
• Include a note detailing your full name, order number and items being returned. 
• Obtain a proof of postage receipt when returning an item, as you will required to email this as soon as your return has been posted. 
• Send proof of postage to beansontoastshop@gmail.com

Return address

Beans on Toast 142c Tankerton Road, Whitstable, Kent CT52AS

Always obtain a proof of postage receipt when returning an item, as you will required to provide this if your parcel is not received for any reason.

When returning your purchase, please allow 14 days from the day the order is posted for your refund to be processed. We will email you to let you know when your refund has been processed. Refunds normally take around 3-5 working days to be credited back to the account originally debited.